Our Core Values are based around client service and represent the qualities that we are all striving to achieve, regardless of rank or role. The services and core information management business system we offer are process run and conform to quality control.
We hold ourselves responsible for our actions; we are flexible in our job roles; and we serve the client through to the end of a problem.
We respect our clients and treat them as individuals; we respect our colleagues, their experience and their professionalism.
We are always open and direct with our clients; we are trustworthy so the company and our clients rely on us; we are open with our colleagues and communicate across the organisation.
We contribute in client service and in meeting targets; our aims within VantageKey are to increase income, reduce costs and raise quality control and service; our contribution increases by working as a team, we are committed to VantageKey and our clients.
We are open to change and continuous improvement; we are aware of our competitors and remain strong in the market place, but are never complacent, we are always looking to improve service levels, processes and procedures; we seek feedback and act on it as appropriate.